VeloFlow

Help & Support

Answers to the questions we are asked most — and a direct line to us if yours is not here.

rocket_launch

Getting started

account_balance

Bank connections

receipt_long

Transactions, budgets & debt

auto_awesome

AI insights

workspace_premium

Pro & billing

lock

Account, privacy & security

Still stuck?

Send us the details and we will get back to you. You do not need to be signed in — if the problem is that you cannot sign in, this is the right way to tell us.

mailContact support

Privacy PolicyTerms of Service

VeloFlow is a personal finance tracker. It is not a bank, lender, broker or financial adviser, and does not provide financial, investment or tax advice.

Help & Support

Getting started

What does VeloFlow actually do?expand_more

How do I link my first account?expand_more

Can I look around before connecting a bank?expand_more

Can I watch the intro tour again?expand_more

Bank connections

My bank is not listed, or the connection failsexpand_more

A bank says it needs to be reconnectedexpand_more

My balances or transactions look out of dateexpand_more

My credit utilization shows no limitexpand_more

How do I disconnect a bank?expand_more

Transactions, budgets & debt

How do I find a specific transaction?expand_more

Why can I not see older transactions?expand_more

How does the debt payoff planner work?expand_more

What is the Budget Planner?expand_more

AI insights

What data is sent to the AI?expand_more

Is the AI giving me financial advice?expand_more

Why is my coach answer different from last time?expand_more

Pro & billing

What is free and what needs Pro?expand_more

I subscribed but Pro features are still lockedexpand_more

How do I change or cancel my subscription?expand_more

Account, privacy & security

I forgot my password, or the reset email never arrivedexpand_more

Why was I signed out?expand_more

Can I sign in with a passkey?expand_more

How do I opt out of analytics and crash reporting?expand_more

How do I delete my account and my data?expand_more

Where can I read the privacy policy and terms?expand_more

Still stuck?